TERMS OF VISIT OF THE INTERNATIONAL NUMISMATIC CLUB MUSEUM

Rules for visiting “International Numismatic Club” Autonomous Non-Profit Organization ("INC" ANO)

1. TERMS AND DEFINITIONS
1.1 Museum – “International Numismatic Club” Autonomous Non-Profit Organization
1.2 Museum website – the official website of the Museum, located on the Internet at http://coinmuseum.ru/.
1.3 Visitor – a person present on the territory of the Museum.
1.4 Exhibition – a temporary exposition held in the Museum.
1.5 Excursion – a tour of the Exhibition by a group of Visitors, accompanied by a Museum guide talking about the exhibits along the group’s route, with regular stops at the Museum exhibits.
1.6 Event – scientific, educational, and cultural activities at the Museum, except for the Excursions.

2. GENERAL PROVISIONS
2.1. Administration of the Museum does its best to make visitors feel comfortable. To this end and for safety reasons, visitors of the Museum must comply with these Rules.
2.2. The Museum is a private institution. The Rules established by the Museum were developed considering the provisions of Russian legislation.
2.3. The rules for purchasing and returning tickets and other documents, references to which are contained in the Rules, are an integral part of these Rules. Changes and additions of a temporary and permanent nature may be made to the Rules to become another integral part of these Rules.
2.4. The Rules are mandatory for all Visitors: they establish the code of behaviour in the Museum and the order of visiting Exhibitions, Excursions and Events.
2.5. The Museum prohibits ticket distribution, touristic, touring, advertising, trade, educational and other activities of individuals or legal entities that are not agreed upon with the Museum in the manner provided for by these Rules and/or are not based on a contract with the Museum.
2.6. Those visitors who violate these Rules may be warned of the violation by Museum employees, and if they refuse to cease the violation, they may be removed from the Museum without compensation for the cost of the ticket and held liable under the law.
2.6. In order to prevent or suppress illegal actions and to control the quality of service provided to the Visitors, video surveillance is carried out on the Museum territory.
2.7. By registering on the official website to visit the Museum, Visitors agree to the terms of the Museum, accept these Rules established by the Museum and give their consent to the personal data processing for the purpose of visiting the Museum.

3. MUSEUM OPERATING HOURS
3.1. The Museum is open for visiting on the days and times of excursions published at the official website of the Museum (clause 1.2 of these Rules for visiting the Museum) in the “Buy a ticket” section.
3.2. Changes may be made to the operating hours of the Museum or individual exhibition halls.
3.3. Operating hours of the tour and information desk (available for contact by phone and email) are from 9:00 a.m. to 8 p.m.
3.4. The Museum Administration draws the Visitors’ attention to the fact that access to certain objects of the museum exhibition may be limited due to restoration and/or repair work, exposition changes, the need for a technical break in certain rooms due to temperature and humidity indicators that do not meet the standards or established rules for storing museum objects.

4. THE EXHIBITION VISIT ORDER
4.1. One can visit  the Museum by joining an excursion group formed in advance by the Museum.
4.2. Visiting the Exhibition is carried out using personalized tickets, on the day and time of the session (excursion) indicated on the ticket.
4.3. Duration of the Museum Exhibitions tours within the operating hours is limited to 1 hour, unless provided otherwise by the Excursion or the Event specifics.
4.4. To visit the Museum, one must fill out an application for a visit at the Museum’s Website (clause 1.2), having selected the exhibition, date, and time of the excursion. The application must be submitted at least 2 working days ahead of the expected date of for the excursion groups to be formed in advance.
4.5. All fields of the application are required to be filled. The information in the application (full name and date of birth) must match the information in the identification documents. If the application fields for visiting the Museum are not filled out or filled in incorrectly, the application will not be accepted for processing.
4.6. One Visitor can book up to 25 tickets at a time, unless provided otherwise by the Museum operating hours and the workload of the session.
4.7. After completing the application at the Museum’s Website, the Visitor will receive an email notification that the application has been accepted.
4.8. At least 1 day before the date of the visit to the Museum, the registration confirmation and methods of payment for the tickets will be sent to the email address indicated by the Visitor when filling out the application.
4.9. The Museum Administration has the right to refuse to confirm the Visitors’ application to visit the Museum without giving reasons. Actions (inaction) of the Museum officials may be appealed by the Visitor addressing the General Director of the Museum.
4.11. On the day of your visit, we recommend arriving at the Museum 10 minutes prior to the start of the tour in order to have enough time to go through the security control area and visit the cloakroom.
4.12. The entrance is located at the side of the building. The group gathers outside, at information signs, the entry into the Museum is carried out strictly according to sessions. In case of delay, the time for viewing the Exhibition cannot be changed. The Visitor's arriving late can’t be the reason for extending the session. If the Visitor is more than 30 minutes late, the Museum has the right to refuse entry without a refund.
4.13. A visit to the Museum is possible on the date and time specified in the ticket, which is presented at the entrance along with an identity document. Children under 14 years old must have a copy of their birth certificate with them. The data in the documents must match the data that the Visitor provided when purchasing the ticket.
4.14. The ticket for the Excursion is personalized and cannot be transferred to another person.
4.15. The following persons are not allowed into the Museum:
- demonstrating signs of alcohol, toxic or drug intoxication;
- behaving aggressively towards visitors or staff of the Museum, as well as displaying a tendency to commit aggressive and/or illegal actions against visitors, staff and/or property of the Museum.
- refusing to comply with the requirements of security personnel regarding personal inspection and inspection of hand luggage, including using technical appliances.
The Museum administration and security services determine the visitors’ intoxication or aggressive behaviour at their own discretion.
4.16. Upon admission to the Museum, the Security Service staff performs personalized inspection of the Visitors, as well as of the things and objects they have with them, also by technical appliances. Persons using pacemakers must indicate this information during the registration and must also additionally inform the security service about this before entering the Museum in order to turn off the special equipment when these persons pass.
4.17. At the request of the Security Service, Visitors must present hand luggage items to the control line for inspection.
The following is prohibited to be brought into the Museum:
- any types of weapons, including civilian ones, their components, cartridges, piercing or breakable objects, flammable, poisonous, toxic, harmful substances;
- animals.
The following is prohibited to be brought into the Exhibition:
- hand luggage (bags, backpacks, cases), the dimensions of which exceed 40x40x20cm;
- umbrellas, sports equipment, musical instruments;
- food, liquids in any container, including bottled drinks;
Items that are not permitted to be brought into the Exhibition may be left in the cloakroom.
4.18. Children under 14 years of age are allowed to visit the Museum independently if they have a separate ticket and are accompanied by their parents and/or legal representatives. Parents and accompanying persons are obliged to inform the children about compliance with the rules  for visiting the Museum. If a child’s behaviour violates the established order, Exhibition employees have the right to demand that parents (accompanying persons) take appropriate measures or leave the Exhibition halls.
4.19. Visitor dress code requirements:
- when entering the Museum, you must hang your outerwear on the hangers located at the entrance. Entry into the exhibition premises in the outerwear is prohibited.
- during the autumn-winter period, entrance to the Museum is possible only wearing shoe covers, which are provided to the Visitors free of charge;
- persons of unkempt appearance, dressed in dirty clothes and shoes, swimsuits, swimming trunks, shorts or insufficiently covered clothing are not allowed into the Museum.
- When visiting the Museum, it is recommended to adhere to the classic style of clothing.
4.20. The following is prohibited in the Museum:
- touching museum objects and interior elements (except for the touch panels of display cases), using decorative elements (windowsills, pedestals, etc.) for rest;
- going behind barriers and into premises closed to the public;
- smoking on the Museum premises (including electronic smoking heating devices), taking any food or drinks. There is a fine of 10,000 roubles for smoking on the premises of the Museum.
4.21. If you wish to take photos/videos on the premises of the Museum, the Museum Visitor must indicate their intention in the registration form and inform the security service at the entrance to the Museum. Filming must be carried out at the time determined by the security service, adhering to the angles recommended by the Museum. Photo/video recording equipment must be located in a visually accessible area (on the clothing, on a special device).
4.22. In the event of emergency situations, Visitors must follow the recommendations and instructions of the tour guide and the Museum’s security staff.
4.23. In case of non-compliance with the requirements specified in clauses 4.15 – 4.21 of the Rules, Administration of the Museum has the right to prevent the Visitor from visiting the Museum or to require them to leave the Museum. In this case, the money for the ticket is non-refundable.
4.24. If a Visitor causes damage to the Museum's property, Administration of the Museum, in the presence of the person who caused the damage, draws up a Report recording the nature of the damage. Compensation for the damage caused is carried out in the manner prescribed by the legislation of the Russian Federation.

5. TERMS OF TICKETS SALE AND RESERVATION
5.1. Payment for Excursions tickets can be made in several ways:
· using a bank card through the payment account, the link to which is contained in the mail confirming registration for the excursion. Upon completion of payment through the payment account, the Visitor will be able to print the electronic ticket for the selected date and time of the excursion.
· using a bank card or payment in cash before the start of the excursion.
5.2. These Rules provide 4 price categories for visiting the Museum: full price, reduced price, no payment, and family ticket. When visiting the Museum, you must present an identification document, as well as a document giving the right to a discounted or a free visit. The cost of visiting excursions is published at the official website of the Museum.
Preferential categories of citizens include:
· Pensioners of the Russian Federation
· Russian University students
· Schoolers
· Cadets of military educational institutions of secondary and higher professional education (before concluding a contract for military service)
· Persons studying in Suvorov military, Nakhimov naval, military music schools and cadet (naval cadet) corps
· Parents with many children
Free entry to the Museum is granted to the following categories of citizens:
· Heroes of the Soviet Union
· Heroes of the Russian Federation
· Full Knights of the Order of Glory
· Heroes of socialist labour
· Cavaliers of the Order of Labour Glory of three degrees
· Veterans of the Great Patriotic War
· Disabled people of the Great Patriotic War and combat
· Military personnel undergoing military service upon conscription
· Disabled people of groups I and II
· A person accompanying a group (of tourists, students, schoolchildren, wheelchair users)
· Combat veterans
· Employees of the museums of the Russian Federation
· Schoolchildren who should provide a Muscovite Social Card or “Moskvenok” Information System identifier at the time of their visit
· Members of the International Council of Museums ICOM
· Children up to 6 years old inclusive.
5.3. Purchasing discounted tickets at the Museum's box office is only possible upon presentation of a document confirming your right to the discount.
5.4. Tickets purchased on preferential terms are not transferable to other persons.

6. PROCEDURE FOR CHANGING THE EXCURSION TIME AND REFUNDING TICKETS  
6.1. If the Visitor refuses to attend the Excursion, the Visitor has the right to contact the Museum’s information and tour desk by email: info@coinmuseum.ru, with a request for a ticket return and a refund, or to reschedule the Excursion to another session. A scanned copy of the receipt and ticket number are attached to the Refund Application submitted by email.
6.2. The transfer of the Excursion is carried out three days prior to the expected date of the Excursion.
6.3. If you refuse to visit, the refund of the Ticket price is made in accordance with the Fundamentals of the legislation of the Russian Federation on Culture, Decree of the Government of the Russian Federation dated September 18, 2020 No. 1491 in the following order:

Number of days until the day of visit    Refund percentage of ticket price
3 days or more prior    100%
from 1 to 3 days prior    50%
less than 1 day prior    0%

6.4. The number of days before the Excursion is counted from the date of the application receipt by email.
6.5. The Museum or an authorized person of the Museum, no later than 3 days from the date of making such a decision, notifies the Visitor (his representative) by e-mail or by telephone about the decision made to return funds to the Visitor (his representative).
6.6. Ticket refunds are made within 5 working days.
6.7. The Museum will refund the Visitor the money for the ticket in the same way the ticket was paid for.
6.8. If the Visitor has exceptional unforeseen circumstances, confirmed with documents, which arose after the expiration of the deadline for contacting the Museum for the Ticket refund, but before the start time of the Event, and/or directly prevented the timely application to the Museum for the Ticket return, the Museum reserves the right to consider requests from the Visitors on an individual basis regarding the Ticket return application received in violation of the deadlines established in these paragraphs, and to decide at its own discretion whether to refund the money for the Ticket or to refuse such a refund.
6.9. If the initiator of the Excursion transfer /change is the Museum, the terms of transfer and refund of the unused ticket cost specified in clauses 6.2. and 6.3. are not taken into consideration.

FOR THE SAFETY OF VISITORS, THE MUSEUM HAS CCTV MONITORING SYSTEM
Dear Guests, we inform you that:
- The museum fully complies with fire safety requirements. You can familiarize yourself with the fire evacuation plan in the Museum Hall.
- The personnel working on the territory of the Museum represents the interests of the Administration. We ask you to comply with all requirements and follow the recommendations of the Museum staff.
- In case of controversial or emergency situations, you can seek help from the Museum staff.
- The Museum is not responsible for damage caused to your health or property by illegal actions of third parties. You are personally responsible for your health when visiting the Museum.
- The guest book is kept by the Museum administrator.
- By visiting the Museum, you take part in possible photo and video shooting, television, or radio broadcast of the event as a Museum Visitor and give your consent to the use of these materials for the internal needs of the Museum, private viewing, video, television and radio broadcasts, publication in press, posting on the Internet, for commercial and information purposes.

TERMS OF USE
The processing of the Visitor’s personal data is carried out in accordance with the legislation of the Russian Federation. The Museum processes the Visitor's personal data in order to provide the Visitor with services, to verify, research, and analyse such data and to communicate with the Visitor. The Museum takes all necessary measures to protect the Visitor’s personal data from unauthorized access, distribution, modification, disclosure, or destruction.
Agreeing to the User Agreement at the Museum Website, the Visitor gives consent to the processing of personal data (including last name, first name, patronymic, gender, age, date, place of birth, email address, telephone number, residential address, TIN, bank card details (card number, the bank name), series/number of an identification document, information on the date of issue of the specified document and the issuing authority, photographic image, video image and audio recording of voice) both with and without the use of automation tools, including collection, systematization, accumulation, storage, clarification, use, distribution (including transfer), depersonalization, blocking, destruction of personal data provided by the Visitor in connection with the User Agreement implementation, as well as other actions provided for by the Federal Law of July 27, 2006 No. 152-FZ "On Personal Data."